We aim to process all orders within 24 hours of purchase.
📦 United Kingdom Deliveries: Orders typically arrive within 2–5 business days after processing. 🌍 International Orders: Deliveries outside the United States generally take 5–12 business days following processing.
Once an order has been confirmed and sent for fulfilment, cancellations are no longer possible.
Please ensure all shipping details are entered correctly at checkout. Batana is not responsible for delivery issues resulting from incorrect or incomplete address information. In such cases, reshipping fees will be the full responsibility of the customer.
We are not liable for lost or stolen packages. Every shipment includes tracking information for your convenience.
International customers: Please be aware that any customs duties, import taxes, or delays at your local customs office are outside of our control. If your order is returned due to customs refusal or non-payment of fees, Batana cannot cover the cost of reshipping or refund the original shipping fee.
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